Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of the website origolabs.ai (the “Website”) and the services provided by Origo Labs PTE. LTD. (“Origo Labs,” “we,” “us,” or “our”), a company incorporated in Singapore with its registered office at 72 Anson Road #07-04, Anson House, Singapore 079911, including our Generative Engine Optimization (GEO) services and any services provided using our proprietary Origo Engine (together, the “Services”). By accessing the Website or using the Services, you (“Client” or “you”) agree to these Terms. Our Privacy Policy (available at origolabs.ai/privacy) explains how we collect, use, store and disclose personal data and is hereby incorporated and forms an integral part of these Terms. If you are entering into these Terms on behalf of a company, you represent that you are authorised to bind that company. In the event of any conflict or inconsistency between these Terms and a separate signed agreement entered into between you and Origo Labs, the terms of that separate signed agreement shall take precedence to the extent of any inconsistency.

2. The Services

2.1 Service models. Origo Labs offers the Services under two models, which differ in scope, depth of configuration, and prompt allowances:

• Self-serve plans. On our self-serve plans, the Origo Engine provides measurement and recommendations — it runs the prompts your buyers ask across the AI engines included in your plan, records where you and your competitors are cited, and generates AI-visibility recommendations. It may also include an agreed allowance of generated content.
• Custom. On a Custom engagement, the Origo Engine provides expanded, bespoke scope, which may include deeper prompt sets, additional engine coverage, tailored reporting, and dedicated configuration.

2.2 Engines covered. The AI engines the Origo Engine monitors depend on your plan. The specific AI engines included in each tier are set out in your plan details or order. We reserve the right to modify, add, or discontinue any of the engines at any time in our sole and absolute discretion. Your continued access to or use of the Services following any such adjustment constitutes your binding acceptance of the change. If you do not agree to any such adjustment, your sole and exclusive remedy is to discontinue the use of the Services and cancel your subscription in accordance with Section 6.

2.3 Nature of the Services. The Origo Engine’s measurements, analyses, and recommendations are generated using third-party AI models, dynamic algorithmic outputs and live data that we do not control. The Services are provided on a best-efforts basis and for business advisory purposes only. You acknowledge the inherent non-deterministic nature of large language models, including that AI outputs, citations, and model answers may fluctuate, hallucinate, or change without notice. To the fullest extent permitted by law, Origo Labs shall not be liable or responsible for: (a) any output, citations, omissions, hallucinations, or content generated by any third-party AI models; (b) the accuracy, completeness, or reliability of any Origo Engine measurements, analyses or recommendations; or (c) any commercial, operational, or reputational consequences arising from your implementation of, or reliance on, such recommendations.

3. No Guarantee of Results

AI engines are operated by third parties and change continuously, frequently updating their respective algorithms, ranking mechanisms, training data, source weighting, and safety filters without prior notice. While we commit to the process — establishing a baseline, performing or recommending the work, and reporting movement — we do not guarantee any specific citation rate, ranking, visibility level, business outcome, search engine placement, commercial conversion, leads or revenue, or that any particular AI engine will cite or name your brand. Any examples, case studies, benchmarks or figures shown on the Website, our marketing collaterals or deliverables are illustrative only and do not constitute a warranty or representation or a promise of results. You acknowledge that any changes made based on our recommendations are executed at your own commercial discretion and risk, and Origo Labs shall have no liability for any adverse impact resulting therefrom.

4. Client Responsibilities

4.1 You agree to provide accurate company information for the Origo Engine’s knowledge base (such as URLs, brand voice, differentiators, competitors, and target prompts) and represent and warrant that you own or have obtained all necessary rights, licenses, consents, and permissions to provide such information and materials to Origo Labs for the purposes of the Services without infringing or misappropriating the intellectual property or other rights of any third party.

4.2 The Engine is intended for company-level information only. You agree not to enter personal data into the Engine’s knowledge base. If you choose to provide any personal data in connection with the Services, you represent and warrant that you have a lawful basis to do so, and confirm that you have notified all relevant individuals and obtained their valid and informed consent where required under any applicable data protection legislation for such personal data to be collected, used, disclosed, and processed by Origo Labs, its affiliates and its third party service providers for the provision of the Services. Our handling of it is governed by our Privacy Policy and any applicable data processing terms.

4.3 You are solely responsible for reviewing and verifying any recommendations before you publish or implement them and for the changes you make to your own properties, websites or digital assets.

4.4 You are responsible for maintaining the confidentiality of your account credentials and for activity under your account.

4.5 You agree not to misuse the Services, including by reverse-engineering the Origo Engine, reselling access without authorisation, scraping, crawling, or harvesting data from the Website or Origo Engine, inputting malicious code, submitting prompt injections, providing deceptive or defamatory claims, using the Services in a manner which infringes any third party’s rights or using the Services unlawfully.

5. Fees, Billing, and Payment

5.1 Plans and fees. The Services are offered under the plans and prices set out on our Website or in your order. The applicable plan, allowance, and any add-ons agreed in writing will be set out in your order or invoice. Prices may be updated on renewal or with reasonable notice. Your continued use of or access to the Services following the effective date of any price update constitutes your binding acceptance of the revised fees. If you do not agree to a price update, your sole remedy is to cancel your subscription prior to the end of the then-current billing cycle in accordance with Section 6.

5.2 Term and commitment. Self-serve plans are available on either a monthly or annual subscription basis. For monthly subscriptions, you are billed monthly on a rolling basis with no minimum commitment; and you may cancel effective from the next billing cycle. For annual subscriptions, you are billed upfront for an initial twelve (12) month term, which carries a twelve (12) month commitment. Except as expressly set out in these Terms or agreed in writing, fees paid for annual subscriptions are non-refundable. Custom engagements are not governed by this Section and instead follow the term, commitment, and cancellation provisions of the separate signed agreement for that engagement.

5.3 Payment methods. Fees are payable by the methods we make available based on your engagement model. For self-serve plans, fees are payable solely by payment card. For Custom engagements, fees may be payable by bank transfer to the account we designate. Payment is due as stated on the applicable invoice or, for card payments, in advance for each billing cycle. You are responsible for any bank charges, currency conversion costs, and applicable taxes. Unless otherwise stated, all fees are net and exclusive of any goods and service tax, value-added tax, sales tax, withholding taxes, or other governmental duties or levies imposed by any taxing authority (“Taxes”). You are solely responsible for paying all such Taxes associated with your purchase, and no deductions or withholdings shall be made from the fees payable to Origo Labs. You authorise Origo Labs (and its third-party payment processors) to store your payment credentials and automatically charge your designated payment method on each recurring billing date for all accrued fees and applicable Taxes until cancellation.

5.4 Late or non-payment. For self-serve plans, if a payment fails or is overdue we may suspend or pause the Services and your access to the Origo Engine immediately until full payment of all outstanding amounts is made, and no minimum-term fee applies. For Custom engagements, the consequences of late or non-payment are governed by the separate signed agreement.

6. Term, Renewal, and Termination

6.1 For self-serve plans, these Terms apply from the start of your engagement and continue for the subscription term selected (either on a rolling monthly basis or for an initial twelve (12) month period, as applicable) and will automatically renew until cancelled by either party. For annual subscriptions, we will provide you with advance written notice of thirty (30) days prior to the renewal date, reminding you of the upcoming renewal, the renewal fee, and instructions on how to cancel prior to renewal. For Custom engagements, the term and renewal provisions of the separate signed agreement apply.

6.2 Either party may terminate a self-serve plan by giving notice before the next billing cycle or renewal date. For monthly subscriptions, cancellation takes effect at the end of the current paid monthly billing cycle. For annual subscriptions, cancellation takes effect at the end of the then-current twelve (12) month term, and your access will continue until the expiration of that paid term. Custom termination follows the separate signed agreement.

6.3 We may suspend or terminate the Services immediately for any breach of these Terms, non-payment, or unlawful use.

6.4 On termination, you remain liable for fees accrued up to the effective date of termination (and, for Custom, any amounts due under the separate signed agreement). After termination, we will retain, return, or delete your account data and Engine knowledge-base data in accordance with our Privacy Policy. Sections that by their nature should survive (including intellectual property, confidentiality, disclaimers, and limitation of liability) will survive.

7. Intellectual Property

7.1 The Origo Engine, the Website, and all related software, methods, and materials used in connection with the Services are and remain the exclusive property of Origo Labs and its licensors. Nothing in these Terms transfers ownership of any rights, including rights of intellectual property to you.

7.2 Subject to full and final payment received by us, Origo Labs grants you a non-exclusive, non-transferable, royalty-free licence to use for your internal business operations the reports, data analyses, generated content and recommendations that are provided. Origo Labs and its licensors retain all rights, title and interest (including rights of intellectual property) in and to all our underlying tools, methods, prompts, templates, schema, frameworks and know-how that we have produced or created in connection with the Services.

7.3 You retain ownership of the company information and materials you provide, and you grant us a world-wide, royalty-free, non-exclusive licence to use, reproduce, adapt and process them to deliver the Services.

8. Third-Party Services and Trademarks

8.1 The Services rely on third-party AI engines and platforms. We are not responsible for the availability, accuracy, policies, or changes of those third parties, and their behaviour may affect measurements and results.

8.2 Origo Labs obtains data from third-party AI services: (a) for self-serve plans through publicly available interfaces, and (b) for Custom engagements on a paid, arms-length basis (including paid API access), to operate the Engine. Any third-party names, logos, or trademarks shown on our Website or in our explainer or marketing materials are the property of their respective owners and are used only to identify the services we measure or use. Their use does not indicate any partnership, affiliation, sponsorship, or endorsement between Origo Labs and those owners. All such trademarks remain the property of their respective owners.

9. Confidentiality

Each party may receive confidential information from the other. Each party agrees to use the other’s confidential information only to perform under these Terms and to protect it with at least the same degree of care it uses to protect its own confidential information of like nature and in any event no less than reasonable care. This does not apply to information that is public (through no breach of these Terms), independently developed (without reference to or use of the disclosing party’s confidential information), or required to be disclosed by law (provided that prompt written notice is given where legally permissible).

10. Disclaimers

The Services, the Origo Engine and Website are provided “as is” and “as available” without warranties of any kind, whether express, statutory or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. Without limiting the generality of the foregoing, Origo Labs does not warrant, represent, or covenant that: (a) the Services, Website, or Origo Engine will be uninterrupted, continuous, timely, secure, or error-free; (b) any defects, bugs, or software errors will be corrected; (c) the measurements, scores, prompt outputs, citations, or recommendations generated will be accurate, complete, reliable, or up-to-date; or (d) your implementation of any recommendations will result in any specific commercial outcome, search visibility, citation rate, lead generation, or revenue. You expressly acknowledge and agree that: (e) the Services are dependent upon the availability, accessibility, and operational integrity of third-party AI models and platforms which Origo Labs does not operate or control; (f) such third-party AI models are non-deterministic and subject to continuous, unannounced modifications, algorithmic updates, and model hallucinations; and (g) Origo Labs shall have no liability or responsibility for any disruptions, delays, inaccuracies, or service failures caused by third-party AI platforms or API outages.

11. Limitation of Liability

To the fullest extent permitted by law, Origo Labs and its affiliates, agents, officers, employees and contractors will not be liable for any indirect, incidental, special, consequential, or exemplary damages, or for lost profits, revenue, data, or business opportunities, arising out of or relating to the Services. The total aggregate liability arising out of or relating to these Terms will not exceed the fees paid by you to us in the greater of: (a) the total fees paid by you to us in the three (3) months preceding the event giving rise to the claim (or, if you pay annually in advance, an amount equal to one quarter of your annual fee); or (b) USD 100.00.

12. Indemnity

You agree to defend, indemnify and hold harmless Origo Labs and its affiliates, agents, officers, employees, and contractors from any and all claims, losses, demands, actions, suits, proceedings, or liabilities (including professional fees) arising out of or relating to: (a) the information or materials you provide (including any claims that such information or materials infringe or misappropriates any third party’s rights or your failure to own or hold all necessary rights, licences, consents, and permissions to provide such information and materials to Origo Labs), (b) your breach of these Terms (including any breach of your representations, covenants or warranties under Section 4), or your unlawful use of the Services or violation of any applicable laws or regulations.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Singapore. The parties submit to the exclusive jurisdiction of the courts of the Republic of Singapore, without prejudice to any right to seek to resolve disputes by arbitration or mediation where agreed in writing.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated where required, and continued use of the Services after changes take effect constitutes acceptance. If you do not agree to any update of these Terms, your sole remedy is to cancel your subscription prior to the end of the then-current billing cycle in accordance with Section 6.

15. Contracts Rights of Third Parties Act 2001

A person who is not a party to these Terms shall have no right under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce or enjoy the benefit of any provision of these Terms, save that Origo Labs’ affiliates, agents, officers, directors, employees, and contractors may rely on and enforce the indemnity in Section 12 and the limitations in Section 11.

16. Severability and Waiver

If any provision of these Terms is found to be invalid, illegal, or unenforceable under law, that provision will be modified to the minimum extent necessary to make it enforceable (or severed if necessary), and the remaining provisions will continue in full force and effect. No failure or delay by Origo Labs in exercising any right or remedy under these Terms shall operate as a waiver thereof.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Origo Labs,, regarding the use of the Services and supersede all prior understandings, representations, warranties, or agreements, whether oral or written, relating to he subject matter hereof.

18. Assignment

You may not assign, transfer, or sub-license any of your rights or obligations under these Terms without our prior written consent. We may freely assign, transfer, or novate our rights and obligations under these Terms to an affiliate or in connection with a merger, acquisition, corporate restructuring, or sale of assets.

19. Contact

Questions about these Terms can be sent to legal@origolabs.ai or to Origo Labs PTE. LTD., 72 Anson Road #07-04, Anson House, Singapore 079911.